This online interactive and NBAA-approved Professional Development Program (PDP) course covers the Operations 9 (OPS9) objective in entirety. The OPS9 objective has five sub-objectives. Each sub-objective has a video lesson, ebook, and bonus audio MP3 of the video lesson. The course includes quizzes, discussions, and a certificate of completion. Completion of this course requires approximately 3 hours. It need NOT be completed in one sitting.

Topics covered in this course:

  • a. Identify principles of resource management techniques (e.g., Crew/Cockpit Resource Management [CRM], Dispatch Resource Management [DRM], Maintenance Resource Management [MRM])
  • b. Recognize similarities and differences among CRM, DRM and MRM (e.g., life events, working with diverse personalities, perceptions, behavioral patterns)
  • c. Develop policies and procedures which utilize available human, technical and communication resources safely and effectively (e.g., communication limitations, feedback mechanisms, open door policy)
  • d. How to promote and maintain a culture of safety in the organization through specific individual actions
  • e. How to reinforce an organizational philosophy toward error-free performance (e.g., causes and effects of human error)

Course Curriculum

  Welcome
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  OPS9A. Identify principles of resource management techniques
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  OPS9B. Recognize similarities and differences among CRM, DRM and MRM
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  OPS9C. Develop policies and procedures which utilize available human, technical and communication resources safely and effectively
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  OPS9D. How to promote and maintain a culture of safety in the organization through specific individual actions
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  OPS9E. How to reinforce an organizational philosophy toward error-free performance
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days after you enroll

Hi, I'm Dr. Daniel Prather, A.A.E., CAM, the developer and facilitator of this course and creator of PDPCredit.com.


As an educator since 2006, a Certified Aviation Manager since 2013, and an NBAA-approved provider since 2014, I personally created PDPCredit.com to bring PDP courses to business aviation professionals regardless of time travel schedules or availability. These online courses are available when you are! More courses will be rolled out in the near future, so please bookmark us! Reach out with any questions or comments! Lifelong learning is easy with PDPCredit.com.

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